Exchange and Return Policy (For Cats)
Due to the nature of live animals (cats), we clarify the following policy to ensure transparency of rights and responsibilities:
1. Return Policy
Returns are not allowed after receiving the cat, to protect the cat’s health and safety from any environmental or health risks.
Exceptions apply only in the following cases:
- A mistake in the agreed-upon cat (e.g., breed or gender).
- A confirmed serious contagious illness such as calicivirus, panleukopenia, or widespread fungal infection (with a veterinary report provided within 24 hours of receipt).
Returns are not accepted in the following cases:
- Minor eye sensitivity or superficial infections.
- Gingivitis or oral issues not linked to a serious virus.
- Change of mind or disinterest after receiving the cat.
- Family members not adapting to the cat or experiencing allergic reactions.
2. Exchange Policy
Exchanges are allowed if:
- There is a clear difference from the agreed specifications (e.g., color or gender).
- The exchange request is made within 24 hours of receipt, and the cat has not been exposed to any harmful external sources.
Important Notes
- Any issue must be documented with photos upon receipt and sent within 12 hours through the approved communication channel.
- The cat’s health must be stable at the time of the return/exchange request; requests will not be accepted if mistreatment or neglect is evident after delivery.
- Any items purchased with the cat (e.g., food, litter, accessories) are non-returnable and non-exchangeable.
We deeply care about the health and safety of our cats and strive to provide a safe and satisfying buying experience for all our customers.
